The first one . A couple of days back, I was travelling in a bus in the evening where most of the passengers were returning home from work. All of them were visibly tired and sat with a disinterested look on their faces. As I boarded the bus, I looked at my fellow passengers and groaned - my journey will be very boring , I thought. But I was in for a surprise. As the bus started moving, one person who was sitting near a window , started talking on his own ! He was an ordinary looking middle aged person , wearing ordinary clothes but had an enigmatic smile on his face. He started describing what he saw outside. "See the beautiful child ! His face is like an Angel". "Look , the trees have different shades of green.. so beautiful" "The sky is ink- blue and the hues of orange in the sun set looks like Gold" "Now we are near Dalhousie square. The streets look so busy and all the people have different clothes, different expression on their faces. It is so very interesting !" As he continued talking, everybody looked out of their windows. One person joined him and exclaimed " Look ! The shop in the corner ! It has been renovated and looking so different !" One by one most the passengers joined the game. They became animated and interested. Everybody laughed and talked. I was amazed. When the extraordinary person stood up, I looked at him. He smiled. I saw the bus conductor help him with his crutches. He had only one leg.
Second one. Last week I had the opportunity of conducting a session on TQM (Total Quality Management) for a reputed organization. It is a 150 year old organization. The factory workers and staff who attended the training session were all middle aged people, above 50 , and had served the organization for more than 25 years. Around 30 people sat in the training room with a sullen, cynical look on their faces. As usual I started the session asking the participants to introduce themselves and talk about one thing which they loved about their organization. As the people started talking, the first, second, third and the fourth, strangely, none of them could say any good point about their organization. Just as I was giving up, the sixth person said "Everyday when I come to work, I take a second to look at the Name of the company engraved on the gate. I am very proud about the quality of goods we manufacture". Then , there was magic ! This was the spark which was needed. One by one , all the participants had something positive to say about the organization. The sullen and cynical looks changed ! They smiled and beamed at each other. Yes, there were lots of things which could be improved they said, but all of them were proud to be a part of the organization.
Yes. One person can make a difference.
YOU can make a difference !